More than 80% of EV charging network operators believe their networks are only minimally or moderately scalable, according to a new survey by EV charging software company Driivz.
The survey highlights the most pressing challenges that matter most to network operators, how prepared they are to scale with growing demand for EV charging, and how they plan to deliver a seamless charging experience for drivers.
Other key findings from the survey include that charger compatibility issues remain a major obstacle to successful EV charging sessions.
In terms of EV charging companies' 2025 priorities, optimizing operations to improve user charging experience is the highest-priority investment area (33%), followed by maintaining network stability and availability 24/7 (27%) and scaling up both the number of sites (29%) and fast chargers (25%).
“EV charging operators understand that the number and location of chargers, and their reliability, are key to more widespread EV adoption by the general public,” said Andrew Bennett, CEO of Driivz. "Amidst surging demand, it’s vital that the EV charging industry identifies and solves for the challenges that constrict scalability and profitability. The resounding sentiment from these industry leaders is that energy consumption management and optimization will be major forces for scalability and profitability in 2025 and beyond.
“Well-managed charging networks lead to higher driver satisfaction, which produces long-term business growth.”
The survey, conducted during Q1 2025, gathered input from 300 full-time employees in the EV charging industry. Participants included senior-level decision makers at Charge Point Operators (CPOs) and Electric Vehicle Service Providers (EVSPs) in key North American and European markets. Participating CPOs operated public networks, while ESVPs managed both public networks and a subscriber base of drivers.