EV charger reliability company ChargerHelp has partnered with EV charging software provider Epic Charging to launch a fully integrated operations and maintenance (O&M) management solution.
The US companies say this collaboration marks a major step toward solving one of the EV industry’s most pressing challenges: charger downtime.
In Q4 2024, J.D. Power reported that 1 in 5 EV drivers were unable to complete a charge at public stations due to outages, hardware malfunctions, or payment system failures. With California proposing new regulations to penalize excessive charger downtime, the pressure on operators to maintain uptime and the need for transparency increases rapidly.
The new solution combines the remote diagnostic and field service dispatch capabilities of EMPWR, ChargerHelp’s proprietary O&M technology platform, with Epic Charging’s charge point management system (CPMS). Users can access a unified interface for service intervention request, tracking, and resolution, with service data automatically synced via API with between EMPWR and Epic Charging as well as with third-party platforms including Zendesk and HubSpot. These capabilities allow charger hosts and operators to manage service interventions directly within the Epic dashboard, saving time and optimizing the response process for higher uptime.
“The future of EV charging depends on reliability,” said Kameale Terry, CEO of ChargerHelp. “That’s why our partnership with Epic Charging means so much. Together, we’ve created a seamless, integrated system that brings CPMS, ticketing, diagnostics, and dispatch under one roof—something this industry has needed for a long time. After five years of working alongside technicians and customers, we’ve seen how fragmented systems slow us down. This collaboration isn’t just about technology—it’s about building trust, setting a higher standard, and showing what’s possible when we lead with intention. I’m deeply proud of our team and grateful for the shared vision we’ve found in Epic.”
The integration provides site hosts and operators with: a centralized view of service data to manage requests and access complete maintenance history by charger and location; real-time sync with EMPWR O&M data, providing granular detail including in-field dispatch status; robust charger data and controls integrations that enable efficient diagnostics, remote resets, and marking chargers out of order without switching between platforms; multi-tenant support for large portfolios and distributed teams; and dvanced reporting tools and export features for compliance and internal tracking
“We’ve heard from customers again and again: uptime is their #1 concern,” said Michael Bakunin, CEO of Epic Charging. “This partnership with ChargerHelp gives our users the tools they need to resolve issues faster — and most importantly, stay ahead of what’s coming from both regulators and EV drivers.”
The two companies say this partnership reflects a broader shift in the EV charging industry from simply deploying infrastructure to ensuring operational excellence, transparency, and long-term reliability. Reliability is only attainable through collaboration across the ecosystem; this partnership demonstrates ChargerHelp’s and Epic Charging’s commitment to putting customers first.
